MOT CUSTOMER SERVICE – A GUIDE FOR MOT TEST STATIONS

MOT customer service – What does it mean?

To give great MOT customer service you must interact with customers in a way that builds trust and loyalty.  You want you customer s to come back time and time again.

Here’s how you do it.  This blog will give you important tips and techniques to not only provide the customer service the DVSA say you should but also how you can get and keep more customers.

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MOT Furlough – Tester Training FAQs

MOT Furlough. Your questions answered.

Can MOT testers do their mot training whilst on furlough? Are you an MOT tester on furlough?  Are you an employer of MOT testers who have been furloughed? Do you have any questions regarding MOT tester annual training? Will completion of MOT tester training compromise furlough payments?

Read on to find out the answers to these questions and more.

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MOT Annual Training Whilst Furloughed

MOT Annual Training Whilst Furloughed – Will completing MOT Tester annual training affect furlough payments?

In our opinion, no. It will not.

Read on for a detailed explanation of why completing MOT  annual Training whilst furloughed will not affect payments under the current Job Retention Scheme

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Lockdown for MOT Testers – how to make the most of it.

Lockdown for MOT Testers – How to Survive and Thrive During the Coronavirus Crisis and Beyond

It has been yet another week of lockdown for MOT testers and for pretty much everyone else.  There has been unprecedented policy change across business and wider society. The legislation involving our industry in particular has been like nothing we have ever experienced before.

What is the best thing to do to survive this Lockdown for MOT Testers?

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COVID-19 TESTING SOLUTION – MOTOR TRADE COULD MOBILISE 26,000 LOCATIONS + 130,000 STAFF TO FIGHT COVID

 A COVID-19 testing solution is right under our noses

The Government will always be slow to react and so its time the private sector started to wade in.

We have the unrivalled opportunity to provide a COVID-19 testing solution via our network of 26,000 locations across the UK supported by 65,000 trained and registered staff who all work with admin teams at each site giving a combined workforce of over 130,000 people who are ready to help.

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Mot Exemption May be Revoked at Any Time

From 30th March 2020, for 1 year, the Government will issue a 6 month MOT exemption. MOT vehicle tests will not be required for 6 months.

Our sources tell us this policy may be revoked at any time. Once lockdown is over it offers a glimmer of hope for struggling MOT garages to be able to get back on their feet.

This policy will be put in place for the next 12 months but will remain in place only if necessary. How will this work?

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How to wash your hands properly poster

How to wash your hands properly. Information and a poster you can download.

Knowing how to wash your hands properly and then doing so is one of the best ways to slow the spread of Coronavirus (COVID-19).

Help control the spread of coronavirus by putting this poster up at your place of work.

Click this link below, download, print and display the poster.

How to wash your hands properly – download the poster for your workplace

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MOT Manager Roles – Bear Trap One

MOT Manager roles are clearly defined by the DVSA. Do you know what they all are?

For a site to be authorised to test the Authorised Examiner (AE) must appoint individuals to certain MOT Manager roles .  These roles define the individuals responsibilities to the MOT Service.

You must have these roles appointed and you and the individuals must understand the responsibilities that go with them.

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What is MOT Juice and how does it work?

MOT Juice – What is it? How does it work? And why is it so useful to managers of MOT testing centres?

MOT Juice is your suit of armour. Your protection against losing your authorisation to conduct MOTs.

MOT Juice is your virtual watchtower equipped with a telescope and searchlight (throw in our Messaging Centre – Platinum Tools and you get the megaphone too)

MOT Juice is your diagnostic tool. It will tell you

    • What is happening
    • What is NOT happening
    • What needs to be done
    • Where you could be more efficient and effective

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MOT Managers – 4 regulatory bear traps the DVSA are setting for you

MOT Managers.  Read this to stay ahead of the game. Be smarter than the average bear. Be prepared for the bear cull to come.

Are you one of these MOT managers? AE, AEDM, AEP, DM or SM?

Yes? Then this is for you.  We have put together a series of blogs that distil the regulations and responsibilities that apply to you as an MOT Manager.

I’ll also discuss the importance of applying the regulations in light of the changes we see in how the DVSA are policing the industry.

Read this and be smarter than the average bear. Don’t get caught in one of the DVSA’s regulatory bear traps.

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