To give great MOT customer service you must interact with customers in a way that builds trust and loyalty. You want you customer s to come back time and time again.
Here’s how you do it. This blog will give you important tips and techniques to not only provide the customer service the DVSA say you should but also how you can get and keep more customers.
Continue reading “MOT CUSTOMER SERVICE – A GUIDE FOR MOT TEST STATIONS”
Can MOT testers do their mot training whilst on furlough? Are you an MOT tester on furlough? Are you an employer of MOT testers who have been furloughed? Do you have any questions regarding MOT tester annual training? Will completion of MOT tester training compromise furlough payments?
Read on to find out the answers to these questions and more.
Read on for a detailed explanation of why completing MOT annual Training whilst furloughed will not affect payments under the current Job Retention Scheme
It has been yet another week of lockdown for MOT testers and for pretty much everyone else. There has been unprecedented policy change across business and wider society. The legislation involving our industry in particular has been like nothing we have ever experienced before.
What is the best thing to do to survive this Lockdown for MOT Testers?
Continue reading “Lockdown for MOT Testers – how to make the most of it.”
From 30th March 2020, for 1 year, the Government will issue a 6 month MOT exemption. MOT vehicle tests will not be required for 6 months.
Our sources tell us this policy may be revoked at any time. Once lockdown is over it offers a glimmer of hope for struggling MOT garages to be able to get back on their feet.
This policy will be put in place for the next 12 months but will remain in place only if necessary. How will this work?
Knowing how to wash your hands properly and then doing so is one of the best ways to slow the spread of Coronavirus (COVID-19).
Help control the spread of coronavirus by putting this poster up at your place of work.
Click this link below, download, print and display the poster.
How to wash your hands properly – download the poster for your workplace
For a site to be authorised to test the Authorised Examiner (AE) must appoint individuals to certain MOT Manager roles . These roles define the individuals responsibilities to the MOT Service.
You must have these roles appointed and you and the individuals must understand the responsibilities that go with them.
MOT Juice is your suit of armour. Your protection against losing your authorisation to conduct MOTs.
MOT Juice is your virtual watchtower equipped with a telescope and searchlight (throw in our Messaging Centre – Platinum Tools and you get the megaphone too)
MOT Juice is your diagnostic tool. It will tell you
Are you one of these MOT managers? AE, AEDM, AEP, DM or SM?
Yes? Then this is for you. We have put together a series of blogs that distil the regulations and responsibilities that apply to you as an MOT Manager.
I’ll also discuss the importance of applying the regulations in light of the changes we see in how the DVSA are policing the industry.
Read this and be smarter than the average bear. Don’t get caught in one of the DVSA’s regulatory bear traps.
Continue reading “MOT Managers – 4 regulatory bear traps the DVSA are setting for you”
