MOT CUSTOMER SERVICE – A GUIDE FOR MOT TEST STATIONS

MOT customer service – What does it mean?

To give great MOT customer service you must interact with customers in a way that builds trust and loyalty.  You want you customer s to come back time and time again.

Here’s how you do it.  This blog will give you important tips and techniques to not only provide the customer service the DVSA say you should but also how you can get and keep more customers.

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MOT Annual Training Whilst Furloughed

MOT Annual Training Whilst Furloughed – Will completing MOT Tester annual training affect furlough payments?

In our opinion, no. It will not.

Read on for a detailed explanation of why completing MOT  annual Training whilst furloughed will not affect payments under the current Job Retention Scheme

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Mot Exemption May be Revoked at Any Time

From 30th March 2020, for 1 year, the Government will issue a 6 month MOT exemption. MOT vehicle tests will not be required for 6 months.

Our sources tell us this policy may be revoked at any time. Once lockdown is over it offers a glimmer of hope for struggling MOT garages to be able to get back on their feet.

This policy will be put in place for the next 12 months but will remain in place only if necessary. How will this work?

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How to wash your hands properly poster

How to wash your hands properly. Information and a poster you can download.

Knowing how to wash your hands properly and then doing so is one of the best ways to slow the spread of Coronavirus (COVID-19).

Help control the spread of coronavirus by putting this poster up at your place of work.

Click this link below, download, print and display the poster.

How to wash your hands properly – download the poster for your workplace

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MOT Manager Roles – Bear Trap One

MOT Manager roles are clearly defined by the DVSA. Do you know what they all are?

For a site to be authorised to test the Authorised Examiner (AE) must appoint individuals to certain MOT Manager roles .  These roles define the individuals responsibilities to the MOT Service.

You must have these roles appointed and you and the individuals must understand the responsibilities that go with them.

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What is MOT Juice and how does it work?

MOT Juice – What is it? How does it work? And why is it so useful to managers of MOT testing centres?

MOT Juice is your suit of armour. Your protection against losing your authorisation to conduct MOTs.

MOT Juice is your virtual watchtower equipped with a telescope and searchlight (throw in our Messaging Centre – Platinum Tools and you get the megaphone too)

MOT Juice is your diagnostic tool. It will tell you

    • What is happening
    • What is NOT happening
    • What needs to be done
    • Where you could be more efficient and effective

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MOT Managers – 4 regulatory bear traps the DVSA are setting for you

MOT Managers.  Read this to stay ahead of the game. Be smarter than the average bear. Be prepared for the bear cull to come.

Are you one of these MOT managers? AE, AEDM, AEP, DM or SM?

Yes? Then this is for you.  We have put together a series of blogs that distil the regulations and responsibilities that apply to you as an MOT Manager.

I’ll also discuss the importance of applying the regulations in light of the changes we see in how the DVSA are policing the industry.

Read this and be smarter than the average bear. Don’t get caught in one of the DVSA’s regulatory bear traps.

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What is an MOT Quality Management System

An MOT Quality Management System Defined

An MOT Quality Management System or QMS is a set of policies, processes and procedures required for planning, execution and improvement in the core business areas of your MOT business.

Essentially it is a method or system for ensuring that your VTS is at, or reaches, a state of compliance to the DVSA requirements in all areas. That your staff are qualified and have the resources to deliver the correct outcome of an MOT. That Your premises are suitable and maintained to the correct standard. You are fulfilling your administration responsibilities and you get more effective and efficient over time.

Well, that’s all well and good  but how does it work in the real world? Let me explain my take on it.

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MOT Juice Christmas and New Year opening times and dates

Christmas and New Year opening times and dates 2019/20

Wishing you all a Merry Christmas and Happy New Year.

Here at MOT Juice, we’d like to wish each and every one of you a very Merry Christmas and a Happy New Year.

Please note, that during the festive season we will close on Friday 20th December at 5pm, and we will reopen on Thursday 2nd January at 9am. 

However, we will be operating our support ticket function (see below) during the following times between 21/12/19 to 1/1/20

23/12 between 9.30 and 16.00
24/12 between 9.30 and 12.00
27/12 between 9.30 and 16.00
30/12 between 9.30 and 16.00
31/12 between 9.30 and 12.00

All emails and telephone messages will be dealt with immediately upon our re-opening on Thursday 2nd January.

Support Tickets

If you need to submit a support ticket just

    1. log in to your account
    2. from the menu on the left of the page select Help & Support – Support Tickets
    3. look top right on the page and click the green button + Create New Ticket

Other Help and Support Resources

We have and extensive FAQ (frequently asked questions) section of the website where you may well find the answer to your query.

We also have training videos accessible from our MOT Juice YouTube account.

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Threat of MOT cessation notices from the DVSA. What are the implications?

Threat of MOT cessation notices from the DVSA. What are the implications?

A very interesting email landed  the other day from the DVSA essentially threatening MOT cessation notices. The actual subject line was:

More rigorous application of rules for motorcycle MOT standards’

Why are the DVSA threatening a more rigorous application of the rules?

  • Is this a message for just bike testers or should everyone be paying attention?
  • Does that mean testers have been getting away with missing failure items and not being punished?
  • Has there been a spate of motorcycle accidents due to missed items?

Or is it just a storm in a teacup and someone feels the need to make a bit of noise to keep everyone in order?

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