MOT CUSTOMER SERVICE – A GUIDE FOR MOT TEST STATIONS

MOT customer service – What does it mean?

To give great MOT customer service you must interact with customers in a way that builds trust and loyalty.  You want you customer s to come back time and time again.

Here’s how you do it.  This blog will give you important tips and techniques to not only provide the customer service the DVSA say you should but also how you can get and keep more customers.

Continue reading “MOT CUSTOMER SERVICE – A GUIDE FOR MOT TEST STATIONS”

Please follow and like us:

MOT Managers – 4 regulatory bear traps the DVSA are setting for you

MOT Managers.  Read this to stay ahead of the game. Be smarter than the average bear. Be prepared for the bear cull to come.

Are you one of these MOT managers? AE, AEDM, AEP, DM or SM?

Yes? Then this is for you.  We have put together a series of blogs that distil the regulations and responsibilities that apply to you as an MOT Manager.

I’ll also discuss the importance of applying the regulations in light of the changes we see in how the DVSA are policing the industry.

Read this and be smarter than the average bear. Don’t get caught in one of the DVSA’s regulatory bear traps.

Continue reading “MOT Managers – 4 regulatory bear traps the DVSA are setting for you”

Please follow and like us:

How to Manage the MOT Risk Rating at Your Garage

How to manage and control your MOT risk rating with a quality management system (QMS).

I recently spoke to two owner-operators of MOT vehicle testing stations who were confused and worried about their red MOT risk rating. Confused as to how their red risk rating was calculated and worried because they did not know how to reduce it.
Continue reading “How to Manage the MOT Risk Rating at Your Garage”

Please follow and like us: