MOT CUSTOMER SERVICE – A GUIDE FOR MOT TEST STATIONS

MOT customer service – What does it mean?

To give great MOT customer service you must interact with customers in a way that builds trust and loyalty.  You want you customer s to come back time and time again.

Here’s how you do it.  This blog will give you important tips and techniques to not only provide the customer service the DVSA say you should but also how you can get and keep more customers.

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MOT Manager Roles – Bear Trap One

MOT Manager roles are clearly defined by the DVSA. Do you know what they all are?

For a site to be authorised to test the Authorised Examiner (AE) must appoint individuals to certain MOT Manager roles .  These roles define the individuals responsibilities to the MOT Service.

You must have these roles appointed and you and the individuals must understand the responsibilities that go with them.

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What is MOT Juice and how does it work?

MOT Juice – What is it? How does it work? And why is it so useful to managers of MOT testing centres?

MOT Juice is your suit of armour. Your protection against losing your authorisation to conduct MOTs.

MOT Juice is your virtual watchtower equipped with a telescope and searchlight (throw in our Messaging Centre – Platinum Tools and you get the megaphone too)

MOT Juice is your diagnostic tool. It will tell you

    • What is happening
    • What is NOT happening
    • What needs to be done
    • Where you could be more efficient and effective

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MOT Managers – 4 regulatory bear traps the DVSA are setting for you

MOT Managers.  Read this to stay ahead of the game. Be smarter than the average bear. Be prepared for the bear cull to come.

Are you one of these MOT managers? AE, AEDM, AEP, DM or SM?

Yes? Then this is for you.  We have put together a series of blogs that distil the regulations and responsibilities that apply to you as an MOT Manager.

I’ll also discuss the importance of applying the regulations in light of the changes we see in how the DVSA are policing the industry.

Read this and be smarter than the average bear. Don’t get caught in one of the DVSA’s regulatory bear traps.

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