TQI MOT – Test Quality Information Guidance for MOT Managers

TQI Guidance for managers

TQI MOT – Guidance for MOT Managers on how to deal with TQI data

In October 2018 the DVSA published new  TQI (test quality information) guidance explaining what information MOT testers and MOT managers should regularly check.

It’s now a requirement that managers and testers understand more about how to review their TQI data.

The DVSA’s official guidance below explains how to view and interpret MOT test quality information and test logs for managers.


Test Quality Information is data about the MOT tests that your testers have carried out. Use it as a starting point to monitor their standards of testing.

There are 2 types of information you can get from the MOT testing service:

    • MOT test quality information – which is a summary of failure rates at your sites for each category
    • MOT test logs – a record of every MOT test carried out at your sites

BE WARNED – The DVSA use the above information when targeting site visits.

TQI MOT – Test Quality Information

What information can you view?

    • The number of tests your site has carried out
    • The number of tests each of your testers has carried out
    • The average age of the vehicle tested
    • Failure rates
      • By tester
      • By site
      • Nationally
    • The duration of the tests

Test groups

TQI is displayed by test groups, these are:

    • Group A – Vehicle classes 1 & 2
    • Group B – Vehicle classes 3, 4, 5 & 7

Each vehicle group tested at your site will be displayed separately. After selecting the site you want to review, the initial screen will show figures for the last completed month.

There is also an option to view the last 3 completed months.

Review multiple sites

You can view information for each of your sites by site name. These are normally listed on the right-hand side of your screen after login.

What formats can you use the information in?

You can:

    • View it in the MOT testing service as a web page
    • Download it as a .csv file

A .csv file is a basic type of spreadsheet that sets out information in tables and opens in most spreadsheet software (e.g. Excel).

How can you access the information?

    1. Sign in to the MOT Testing Service
    2. Click the site you want to view (your sites are usually listed on the right-hand side of the screen).
    3. Click Test Quality Information.
    4. Select a date range. (Last month or last 3 months).
    5. Click Update The Results.
    6. Click Download .csv file.

The .csv contains both the site overview figures and the component breakdown details for all the testers. It shows the site and national average figures as well.

MOT Test Logs

What information can you view?

You can view test logs for your sites and testers on the portal for a specific:

    • Day
    • Week
    • Month (max 31 days)

Test logs provide information on the:

    • Date & time of the test
    • Vehicle registration mark (VRM)
    • Vehicle make & model
    • User and site ID
    • Test result

You can also download a .csv file that includes extra information about:

    • Internet protocol (IP) address (a unique number that’s linked to online activity)
    • Test number
    • Vehicle identification number (VIN)
    • Test class
    • Test duration
    • Contingency code
    • Date & time contingency test was recorded

What formats can you use this information in?

You can:

    • View it in the MOT testing service as a web page
    • Download it as a .csv file

How can you access the information?

Sign in to the MOT Testing Service

    1. Click the site you want to view.
    2. Click Test Logs.
    3. Select a date range – view data for a specific day, week or month.
    4. Click Update The Results.
    5. Click to Download .csv file.

How to interpret this information

Your testers pass rates might be higher, lower or similar to the site or national average. That doesn’t automatically mean that anything’s wrong with their testing standard.

You and your testers should regularly review this data. Look into any unusual differences, investigate any issues and record the outcome.

The DVSA will also use this information when preparing for site visits!

Factors to take into account

When you review the .csv data, check the details against your appointment records to make sure they match. These checks should include:

  • The date and time of the test
  • The vehicle registration mark (VRM)
  • Vehicle make and model
  • User ID control activity
  • Test status and type
  • IP address
  • Test duration
  • Date and time a contingency test is recorded
  • User ID of tester recording contingency test

MOT Juice can analyse Test Logs and create automatic reporting

Using the Test Log feature in MOT Juice can make things a lot easier.

With MOT Juice you can set standard reports to enable you to see the following information prepared for you each month.

  1. Pick out all test performed after a particular time of day (for example 17:30).
  2. Calculate and compare the average test duration for each tester at any VTS showing the fastest and slowest tests and testers.
  3. Calculate whether a tester takes longer to complete a test at 16:30 in the afternoon than 9:00 in the morning.
  4. When cross-referenced to the invoicing system pick out all tests that do not have an accompanying invoice.
  5. Calculate the time gap between consecutive tests for any individual tester at any VTS. Too short a time to be realistic is a huge factor in risk rating calculation for the tester.


For more information on how our system can help you and your garage please contact us on 01293 911120 or by email at info@motjuice.co.uk or have a go at our free demo below.

Start you 30 day free trial of MOT Juice

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Author: seanthemac

When not trying to tear the chicken strips off his Ducati’s tyres, Sean can be found coordinating the production of our training and CPD, keeping tabs on the finances, writing content for our blogs, guiding our marketing efforts and working with the team to plan out future development and evolution of MOT Juice.

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