February 14, 2020
An MOT Quality Management System or QMS is a set of policies, processes and procedures required for planning, execution and improvement in the core business areas of your MOT business.
Essentially it is a method or system for ensuring that your VTS is at, or reaches, a state of compliance to the DVSA requirements in all areas. That your staff are qualified and have the resources to deliver the correct outcome of an MOT. That Your premises are suitable and maintained to the correct standard. You are fulfilling your administration responsibilities and you get more effective and efficient over time.
Well, that’s all well and good but how does it work in the real world? Let me explain my take on it.
An MOT Quality Management System can be as simple or as complicated as it needs to be but, above all, it just needs to be effective and work for you.
Starting at the beginning a Quality Management System comprises four elements.
To help me explain I am going to use a QMS with which you should be familiar – the QC Check. You can apply the principles here to pretty much any area of your business. The DVSA make recommendations as below.
A QMS is an iterative process meaning you follow it through and then repeat it as many times as you need to, have time for or want to.
QC Check a tester. Follow them through the MOT procedure taking note of any failings in the application of testing methods and standards.
Identify any areas for improvement with the tester and any lack of resources.
If any extra training is required, any equipment needs repair or replacement, the premises needs improvement plan what it is that needs to be done.
Complete any training, buy or repair missing or broken tools and make any improvements to the MOT bay or premises you need to do.
On the next QC Check confirm that any weaknesses identified in the process last time have been addressed. Check for any more deficiencies etc etc.
The same principle applies throughout your VTS, including Site Audits and TQI – you must follow the Check, Act, Plan, Do process and repeat on a regular, monthly basis.
The key is to follow through on your actions and to repeat the process
Because the DVSA is looking to improve the quality of MOT Tests and this can be done with good quality management.
A principle of good quality management is the application of a Quality Management System. A QMS is a process you apply to your business.
QMS are processes proven to work in helping businesses improve. They can be applied by anyone and you do not need fancy equipment or expensive training to do it.
You do not need a computer. It helps to record the information and can act as a central location for all the data but a well organised arch lever file can do the same essential task.
The DVSA recommend that good quality management would have quality management processes covering the following areas
Original Graphic sourced from the DVSA blog What does good quality management look like from Matters of Testing
There are many benefits to employing quality management systems within your business, not just ones that suit the DVSA.
A QMS can help you break this burden of compliance down into more manageable chunks. It will provide structure and routine around the processes you undertake every day and provide you with the reassurance that things that must be done are actually getting done and getting done right.
The aim is that your business and staff will become more effective, efficient and profitable at delivering the correct outcome of an MOT for the client and delivering a better customer service.
Deliver better customer service so you can charge more. Become more efficient at what your do and you will spend less to get the same productivity. All you have to do now is protect your business from threats.
You and your testers will conduct the application and administration of MOT tests to a higher standard and will therefore protect your authorisation from any potential penalty points or even cessation notices.
Eventually these systems will free you from working in your business and allow you to work on your business. With a well designed MOT Quality Management System you will have a four step process through which you and your staff can run your business.
The ultimate goal of the DVSA is for you to build a culture of quality within your business. This will have enormous benefits down the line and if you can get it started it is self perpetuating by its very nature.
An MOT Quality Management System is just a simple process. It will take discipline to implement these processes in your business but it will be better for it. I believe that processes run the business. You just need the people to run the processes.
MOT Juice can help you operate your business effectively. MOT Juice is a platform designed to help you run QMS. Let us help you to develop a quality culture at your VTS.
When not trying to tear the chicken strips off his Ducati’s tyres, Sean can be found coordinating the production of our training and CPD, keeping tabs on the finances, writing content for our blogs, guiding our marketing efforts and working with the team to plan out future development and evolution of MOT Juice.